Welcome to Olive Branch Behavior Therapy (“we,” “our,” “us”). We are committed to providing a safe, supportive, and professional environment for children, families, and individuals seeking behavioral therapy and related mental health services.
By accessing our website, scheduling an appointment, or participating in therapy sessions with us, you (“you,” “client,” “parent/guardian”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms are designed to ensure clarity, transparency, and mutual respect in our therapeutic relationship, whether services are delivered in person or via telehealth.
We encourage you to review these Terms carefully before using our website, booking our services, or attending any session. By continuing to engage with Olive Branch Behavior Therapy in any capacity, you confirm your agreement to these terms and accept any responsibilities outlined herein. If at any point you do not agree with these Terms and Conditions, we kindly ask that you discontinue use of our website and refrain from scheduling or attending further sessions.
1. Acceptance of Terms
By accessing our website, booking our services, or participating in any therapy sessions, you agree to be bound by these Terms and Conditions, as well as any additional guidelines, policies, or rules that we may post from time to time. Your continued use of our website or services constitutes your ongoing acceptance of these terms.
By proceeding, you specifically acknowledge that:
- You have read, understood, and agree to comply with all provisions outlined in these Terms and Conditions.
- You are at least 18 years of age, or, if under 18, you are the parent or legal guardian who is granting consent for a minor to receive our services.
- You understand that therapy is a collaborative process involving active participation from both the therapist and the client, and that outcomes may vary depending on individual circumstances, commitment, and other factors beyond our control.
- If you do not agree with any part of these Terms and Conditions, you must immediately discontinue use of our website and refrain from engaging with our services.
We encourage you to review these Terms and Conditions regularly, as they may be updated to reflect changes in laws, industry practices, or our business policies. Your continued engagement after any updates signifies your acceptance of the revised terms.
2. Nature of Services
Olive Branch Behavior Therapy offers professional behavioral therapy, counseling, and related mental health support services designed to assist children, adolescents, and their families in addressing a variety of emotional, behavioral, and developmental needs.
Our services may include, but are not limited to:
- In-Person Therapy Sessions – One-on-one or group sessions conducted in our office or designated therapy locations, focusing on individualized treatment plans tailored to client needs.
- Telehealth / Virtual Therapy – Remote therapy sessions conducted through secure, HIPAA-compliant video conferencing platforms, when appropriate and permitted by applicable laws and regulations.
- Parent and Family Consultations – Collaborative meetings with parents, guardians, or family members to discuss strategies, progress, and ways to support the client’s therapeutic goals at home and in daily life.
- Therapy Resources, Workshops, and Educational Materials – Access to professionally developed handouts, activities, training sessions, and workshops designed to enhance understanding and application of therapeutic techniques.
Important Notice:
All information provided on our website, in printed materials, or during educational workshops is intended for general informational and educational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of a qualified healthcare provider regarding any questions or concerns you may have about a mental health condition or treatment plan.
If you are experiencing a medical or psychiatric emergency, please call 911 or go to the nearest emergency room immediately.
3. Client Responsibilities
In order to ensure the effectiveness of therapy and maintain a professional and ethical standard of care, clients (and, where applicable, parents or legal guardians) agree to the following responsibilities:
- Provide Accurate Information
- Submit complete, truthful, and up-to-date personal, medical, and emergency contact details prior to the start of services and update this information promptly if there are any changes.
- Disclose relevant medical, psychological, educational, or behavioral history that may affect treatment.
- Maintain Appointment Commitments
- Arrive on time for all scheduled sessions. Consistent attendance is critical to achieving therapeutic goals.
- Provide as much notice as possible if you need to cancel or reschedule an appointment, in accordance with our cancellation policy. Repeated late arrivals or missed sessions may impact treatment progress and could result in termination of services.
- Actively Participate in Therapy
- Engage openly and honestly in the therapeutic process.
- Complete any therapeutic exercises, strategies, or “homework” assigned between sessions as part of the treatment plan.
- Follow agreed-upon strategies and recommendations to the best of your ability, understanding that active participation greatly influences outcomes.
- Parental / Guardian Involvement for Minors
- For clients under the age of 18, a parent or legal guardian must remain available for periodic updates, collaboration, and decision-making related to the minor’s treatment.
- Ensure the minor is prepared for sessions and supported in applying therapy strategies outside of session time.
Note: Failure to meet these responsibilities may affect the success of therapy and, in some cases, may lead to suspension or termination of services.
- Booking Appointments
- All appointments must be scheduled in advance, either through our office, our designated booking system, or directly with your assigned therapist.
- Appointment confirmation will be provided via email, text message, or phone call.
- Cancellation & Rescheduling Policy
- We require a minimum of 24 hours’ notice to cancel or reschedule a session without penalty.
- Cancellations should be made by phone, email, or through our booking system, during business hours, to ensure timely receipt.
- Late Cancellations & Missed Appointments
- Appointments canceled with less than 24 hours’ notice, as well as “no-show” appointments, may be subject to a cancellation fee equal to the full cost of the scheduled session.
- Fees for late cancellations or missed appointments are not covered by insurance and must be paid in full before future sessions can be scheduled.
- Excessive Cancellations or No-Shows
- Repeated cancellations, late arrivals, or missed sessions without sufficient notice may disrupt treatment progress and will be reviewed by our clinical team.
- In such cases, we reserve the right to temporarily suspend or permanently terminate services.
- Late Arrivals
- Clients who arrive late for a session may receive a shortened session to avoid impacting subsequent appointments. The full session fee will still apply.
Note: We understand that emergencies and unexpected situations may occur. Exceptions to this policy will be considered on a case-by-case basis at the sole discretion of Olive Branch Behavior Therapy.
Payment & Billing
Payment for services is due at the time the service is provided unless prior arrangements have been made. We accept multiple forms of payment, including cash, credit/debit cards, checks, and secure online payments.
If you plan to use insurance, all claims must be discussed and approved before sessions begin. Clients are responsible for any portion not covered by insurance.
Rates are subject to change; however, any sessions that have already been scheduled and confirmed will be honored at the agreed-upon rate. Receipts or invoices will be provided upon request.
6. Confidentiality & Privacy (HIPAA Compliance)
At Olive Branch Behavior Therapy, we are fully committed to protecting your privacy and maintaining the confidentiality of all personal and health-related information, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Virginia state law. Your trust is a cornerstone of our services, and we take every precaution to ensure your information is handled securely.
Secure Storage & Sharing:
All client records, including assessments, therapy notes, and personal information, are stored securely using HIPAA-compliant systems. Your information will only be shared with third parties when you provide written consent, except in situations required by law.
Exceptions to Confidentiality:
While we prioritize your privacy, there are specific circumstances where we are legally or ethically obligated to disclose information:
- Risk of Harm: If there is a credible threat that you may harm yourself or others, we are required to take appropriate action to prevent harm.
- Child Abuse or Neglect: Any suspected abuse, neglect, or exploitation of a child must be reported to the appropriate authorities.
- Legal Requirements: Disclosure may be required in response to court orders, subpoenas, or other legal mandates.
Additional Information:
For a comprehensive overview of how we protect your information, how it may be used, and your rights regarding your health records, please refer to our Privacy Policy. This policy outlines your rights to access, amend, and control the disclosure of your health information.
Your privacy is our priority, and we are dedicated to maintaining a safe, confidential environment for all clients.
7. Telehealth Services (If Applicable)
Olive Branch Behavior Therapy offers telehealth sessions as an alternative to in-person therapy when appropriate. Telehealth allows clients to receive care remotely using secure, HIPAA-compliant video conferencing platforms.
Client Requirements:
- Private & Quiet Space: Clients must participate in sessions from a location that ensures privacy and minimizes distractions to maintain confidentiality and session effectiveness.
- Reliable Internet Connection: A stable internet connection is essential to ensure smooth communication and uninterrupted sessions.
Limitations of Telehealth:
While telehealth provides convenience and accessibility, it may have certain limitations compared to in-person sessions, including:
- Difficulty in observing non-verbal cues.
- Technical disruptions due to internet or device issues.
- Some therapeutic techniques or assessments may not be fully effective virtually.
Face-to-Face Requirement:
In certain cases, in-person sessions may be recommended or required to provide the most effective care. The therapist will discuss these situations with the client and/or guardian to determine the best approach for treatment.
Additional Notes:
By participating in telehealth sessions, clients acknowledge the potential limitations and agree to comply with the necessary technical and environmental requirements to ensure the quality and confidentiality of care.
8. Website Use & Intellectual Property
All content available on the Olive Branch Behavior Therapy website—including but not limited to text, images, graphics, videos, logos, downloadable materials, and other digital assets—is the property of Olive Branch Behavior Therapy and is protected under U.S. copyright, trademark, and other intellectual property laws.
Permitted Use:
Clients and visitors are welcome to view, browse, and access content for personal, non-commercial purposes only. Any other use—including reproduction, distribution, modification, public display, or commercial exploitation of the website content—is strictly prohibited without prior written consent from Olive Branch Behavior Therapy.
Restrictions:
You may not:
- Copy, reproduce, or republish content in any form.
- Create derivative works based on our content.
- Use materials for commercial purposes or to promote unauthorized products or services.
- Circumvent website security or attempt to access restricted areas.
Website Access & Reliability:
While we strive to maintain a secure and fully functional website, Olive Branch Behavior Therapy does not guarantee uninterrupted or error-free access. Technical issues, maintenance, or third-party service disruptions may occasionally limit availability.
Disclaimer:
Use of the website constitutes your agreement to respect our intellectual property rights and to comply with all applicable laws regarding the protection of copyrighted materials.
9. Limitation of Liability
At Olive Branch Behavior Therapy, we strive to provide accurate and helpful information through our website and therapy services. However, clients and visitors acknowledge that any decisions made based solely on website content are at their own risk, and Olive Branch Behavior Therapy is not responsible for the outcomes of such decisions.
Therapy Results:
While our therapists work diligently to provide effective care, therapy is a personal process, and outcomes may vary. We do not guarantee specific results, improvements, or resolutions, as each client’s experience and progress depend on multiple factors, including engagement, consistency, and individual circumstances.
Emotional Discomfort:
Clients understand that engaging in therapy may involve discussing challenging topics or confronting difficult emotions. Experiencing emotional discomfort, stress, or temporary distress can be a normal and expected part of the therapeutic process. Our therapists aim to provide a safe, supportive environment to navigate these experiences, but such discomfort does not indicate negligence or malpractice.
Acknowledgment:
By participating in therapy or using information from our website, clients agree to hold Olive Branch Behavior Therapy and its staff harmless from any claims, liabilities, or damages arising from their use of the website or participation in therapy.
10. Termination of Services
Olive Branch Behavior Therapy reserves the right to suspend or terminate therapy services when it is determined that continuing treatment is not in the best interest of the client or the therapeutic process. Termination may occur under the following circumstances:
1. Ineffective Therapeutic Relationship:
If the therapist determines that the therapeutic relationship is no longer effective or productive, and alternative approaches are unlikely to benefit the client, services may be discontinued. The therapist will discuss concerns with the client and/or guardian before making this decision.
2. Missed or Cancelled Appointments:
Repeated missed sessions or cancellations without proper notice can disrupt treatment progress. Clients who fail to provide the required notice or consistently miss appointments may have their services suspended or terminated.
3. Threatening or Inappropriate Behavior:
Any behavior that threatens the safety of the therapist, staff, or other clients, or behavior that is disruptive, abusive, or inappropriate, may result in immediate termination of services.
Additional Notes:
- Termination of services may include referrals to alternative providers if appropriate.
- Clients will be informed of the reasons for termination and, when possible, provided with guidance to continue care elsewhere.
- Termination does not absolve clients from responsibility for payment of any services rendered prior to the termination date.
11. Changes to These Terms
Olive Branch Behavior Therapy reserves the right to update or modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices.
Notification of Changes:
Any updates or revisions will be posted on our website, along with a revised “Effective Date” to indicate when the changes take effect. Clients are encouraged to periodically review the Terms and Conditions to stay informed about any modifications.
Acceptance of Updates:
By continuing to access our website, book services, or participate in therapy sessions after the Terms have been updated, you acknowledge and accept the revised Terms and Conditions. If you do not agree with the updated terms, you should discontinue use of our services and contact us to discuss any concerns.
Additional Notes:
- Significant changes may be communicated directly to clients when appropriate.
- Updates may include changes to payment policies, confidentiality procedures, telehealth practices, or other operational matters.
- It is the client’s responsibility to stay informed of the current Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia, as well as applicable federal laws of the United States. By using our services, clients agree that any legal matters, interpretations, or disputes arising from these Terms or from participation in therapy will be addressed under these laws.
Jurisdiction & Venue:
Any legal disputes, claims, or proceedings related to these Terms and Conditions or services provided by Olive Branch Behavior Therapy will be resolved exclusively in the courts located in Fairfax County, Virginia. By agreeing to these Terms, clients consent to the personal jurisdiction of these courts and waive any objections to venue or inconvenient forum.
Additional Notes:
- This governing law provision ensures clarity and consistency in the interpretation and enforcement of your rights and responsibilities.
- It does not limit your rights under applicable federal or state law but establishes the agreed-upon jurisdiction for resolving disputes.
13. Contact Information
Olive Branch Behavior Therapy
6399 Little River Turnpike
Alexandria, VA 22312
United States.